Why Shop with Viptrois?
Founded in 2021, Viptrois is a London-based online marketplace connecting customers with a wide selection of products from suppliers, sellers and officially authorised brand partners. Today, Viptrois serves customers across the UK, Europe and more than 40 countries worldwide.
This page explains how our pricing works, how product quality is handled, how your payment details are protected, and what happens if you need to return an order. Every figure below matches the terms published in our Shipping Policy, Return Policy and Refund Policy.
How Does Viptrois Keep Prices Competitive?
Viptrois aims to make quality products more accessible through competitive pricing.
By working with suppliers, manufacturers, sellers and brand partners through an online marketplace model, Viptrois helps reduce some of the traditional distribution layers between product sources and customers.
Viptrois is supported by a global network of tens of thousands of suppliers across multiple international markets.
Prices, product details, availability, seller information and applicable promotions are displayed on individual product pages. These details may vary by product, seller, market and time.
How Does Viptrois Handle Product Quality?
Products offered through the Viptrois marketplace are expected to meet the platform's applicable marketplace standards.
Viptrois operates a zero-tolerance policy against counterfeits and imposes penalties on infringers.
Viptrois also works with a growing list of officially authorised brand partners, giving customers access to a wider selection of authentic products across categories including watches, sports equipment, accessories, electric mobility, outdoor products, electronics and lifestyle products. The full partner list is on the About Viptrois page.
Product descriptions, specifications and seller information are shown on each product page.
Read Viptrois Reviews on Trustpilot
Viptrois maintains a profile on Trustpilot, where customers can leave a Viptrois review after ordering.
Read what customers say about Viptrois, or add your own review, on the Viptrois Trustpilot profile.
Shop with Confidence on Viptrois
1. Secure Payment Methods
- Card details are stored by Viptrois's payment-processing partner using industry-standard data-encryption technology
- Viptrois retains tokenised data rather than your actual card information
- Viptrois never sells your card information
- A range of alternative payment methods is available at checkout
Accepted payment methods
Available options are shown at checkout and may vary by market. Full details on the Payment Methods page.
For questions about a credit or debit card transaction, contact the bank that issued the card.
2. We Keep Your Personal Data Private, Safe and Secure
The security of your personal information is important to us. Viptrois is dedicated to maintaining transparency and to minimising the permissions requested within the application.
You can review what data is collected and how it is used in our Privacy & Cookie Policy.
1. Shipping Costs
Standard shipping costs €1.99 or €2.99 depending on the delivery destination. The applicable fee is displayed at checkout before payment.
Free shipping is available on eligible standard products:
Customer type Free shipping threshold New customers from €20 in eligible standard products, after discounts Existing customers from €59 in eligible standard products, after discounts Local warehouse items Free shipping, regardless of order value Wholesale products are charged according to actual product weight. 7-Day Delivery (United Kingdom, €3.99) and 10-Day Delivery (Germany, Belgium and the Netherlands, €2.99) are not eligible for the standard free-shipping offer. Full destination lists are in the Shipping Policy .
2. Order Processing and Tracking
Viptrois processes standard orders within 3–5 business days before shipment. A real-time delivery estimate based on your selected shipping method and destination is shown at checkout before payment.
Once an order has been shipped, you receive a shipment confirmation email with tracking information, where available. You can also check the estimated arrival time through the Viptrois website or app.
Delivery estimates may be affected by carrier delays, customs clearance, major promotional periods and public holidays. If you have not received a shipping notification within 5 business days of placing your order, contact [email protected].
3. Returns Within 30 Days
You may request a return within 30 days of receiving your item. To qualify, the item must be in new condition, unused or unworn, and include the original packaging, all original contents and all accessories.
Returns must be authorised before the item is shipped back. The return address is provided once your request has been approved.
Reason for return Who pays return shipping Defective, damaged or incorrect item Viptrois Non-defective item Customer After Viptrois receives the returned item, processing normally takes 2–3 business days. Approved refunds are credited to the original payment method and normally arrive within 5–14 business days, though depending on your bank or payment provider it may take up to 30 days.
Full conditions: Return Policy Refund Policy
4. Customer Support
Our customer support team can help with shopping on the marketplace, orders and payments, shipping and tracking, returns, refunds and other marketplace-related concerns.
- Email:
- [email protected]
Frequently Asked Questions
Is it safe to shop on Viptrois?
Viptrois is a London-based online marketplace, trading since 2021 across more than 40 countries. Returns can be requested within 30 days of delivery for items that are unused and complete in their original packaging, and must be authorised before you send anything back. Return shipping is paid by Viptrois on defective, damaged or incorrect items, and by the customer otherwise. Approved refunds are credited to your original payment method, usually within 5–14 business days depending on your bank. Card details are handled by Viptrois's payment partner with industry-standard encryption; Viptrois never holds your full card number or sells card information. You can also read customer reviews on Viptrois's Trustpilot profile.
How is Viptrois able to offer competitive prices?
By working with suppliers, manufacturers, sellers and brand partners through an online marketplace model, Viptrois helps reduce some of the traditional distribution layers between product sources and customers. Viptrois is supported by a global network of tens of thousands of suppliers across multiple international markets.
Does Viptrois sell authentic branded products?
Viptrois works with officially authorised brand partners across categories including watches, sports equipment, electric mobility and electronics. Viptrois operates a zero-tolerance policy against counterfeits and imposes penalties on infringers.
Does Viptrois offer free shipping?
Yes, on eligible standard products. New customers qualify from €20 and existing customers from €59, both calculated after discounts. Eligible local warehouse items receive free shipping regardless of order value. Otherwise standard shipping costs €1.99 or €2.99 depending on destination.
How long do I have to return a Viptrois order?
You may request a return within 30 days of receiving your item, provided it is in new condition, unused or unworn, and includes the original packaging, contents and accessories.
Who pays for return shipping on Viptrois?
Viptrois covers the return shipping fee for defective, damaged or incorrect items. The customer is responsible for the return shipping fee when returning a non-defective item.
How long does a Viptrois refund take?
Returns are processed within 2–3 business days of receipt. Approved refunds normally arrive within 5–14 business days, though depending on the financial institution it may take up to 30 days.
Which countries does Viptrois ship to?
Viptrois serves customers across the UK, Europe and more than 40 countries worldwide, including Germany, France, Italy, Spain, the Netherlands, Poland, the United States, Canada and Australia. The full destination list is in the Shipping Policy.
